We accept return requests made within 14 days. If 14 days have gone by since this date, unfortunately we are unable to offer you a refund or exchange. After your return request is received we allow for a further 14 days for the item to be received back by us. Any late returns will not be accepted and will be returned to you.
Shipping costs are non-refundable.
Please take care when trying your item(s) on. To be eligible for a return, your item must be:
1. Unused, unwashed and in the same condition that you received it.
2. It must be in the original packaging.
3. Original labels/ tags must be on the item(s).
4. NO make up or tan stains.
5. NO perfume smells.
Several types of goods are exempt from being refunded:
1. Earrings are not suitable for a refund due to the nature of piercing and hygiene, unless they are faulty/ damaged.
2. Any item not in its original condition, that is damaged, worn or missing parts for reasons not due to our error.
3. Any item returned not in its original packaging, without the label/ tags on or protective hygiene strip.
4. Any item that is returned more than 28 days after delivery.
To request a refund, click HERE or go to the "RETURN AN ITEM HERE" button at the bottom of this page. Alternatively send us an email at email@example.com.
Keep hold of your tracking in the event there are any issues.
Once your return is received by us and quality checked, we will send you an email to notify you of the approval or rejection of your refund.
The cost of returning the items will be responsibility of the customer.
If you are approved, your refund will be processed and a credit will automatically be applied to your original method of payment, usually within 5-10 working days.
Late or missing refunds.
If you have not received a refund yet, first check your bank account or contact your credit card company, it may take some time before your refund is officially posted to your account.
If you have done this and you still have not received your refund yet, please contact us at firstname.lastname@example.org quoting your order reference number.
To request an exchange click HERE or send us an email at email@example.com.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. Typically this will take 3-4 days.