RETURN INFO

- Exchanges are free
- Return via your own method or use our Collect+ label at a cost of £3
- 28 day returns, 14 days to request your return and 14 days to get it back to us
- Use our easy return portal HERE
- Any questions? Get in touch: returns@hausofdeck.com

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To request a return, click HERE to visit our return portal or go to the "RETURN AN ITEM HERE" button at the bottom of this page. Alternatively send us an email at returns@hausofdeck.com.

We accept return requests made within 14 days of receiving your order. If 14 days have gone by since this date, unfortunately we are unable to offer you a refund or exchange. After your return request is received we allow for a further 14 days for the item to be received back by us. Any late returns will not be accepted and may be returned to you. 

Return Methods

We are a small brand and at the moment the cost of returning the items will be the responsibility of the customer. 

You can return any item(s) using your own shipping method or by using our prepaid Collect+ Yodel label (UK only). 

We offer easy returns by Collect+ by Yodel. When you make a return request through our return portal you can select to return your item via your own method or choose a prepaid Collect+ Yodel label. We will send you a prepaid label for you to print, attach to your package and drop off at a Collect+ location. You can search your nearest Collect+ location here: https://www.collectplus.yodel.co.uk/ A £3 label cost will be deducted from your refund amount when this option is selected. Once the label is generated, even if not used, is not refundable.

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Please take care when trying your item(s) on. To be eligible for a return, your item must be:

1. Unused, unwashed and in the same condition that you received it.
2. It must be in the original packaging.
3. Original labels/ tags must be on the item(s).
4. NO make up or tan stains.
5. NO perfume smells.

Several types of goods are exempt from being refunded:

1. Earrings are not suitable for a refund due to the nature of piercing and hygiene, unless they are faulty/ damaged.
2. Any item not in its original condition, that is damaged, worn or missing parts for reasons not due to our error.
3. Any item returned not in its original packaging, without the label/ tags on or protective hygiene strip.
4. Any item that is returned more than 28 days after delivery.

To request a return, click HERE or go to the "RETURN AN ITEM HERE" button at the bottom of this page. Alternatively send us an email at returns@hausofdeck.com.

Keep hold of your tracking in the event there are any issues. 

REFUNDS 

Once your return is received by us and quality checked, we will send you an email to notify you of the approval or rejection of your refund. This typically takes 7 working days. 

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment, usually within 5-10 working days.

Shipping costs are non-refundable. 

If you have used the Collect+ Yodel label, £3 will be deducted from your refund amount. 

Late or missing refunds.

If you have not received a refund yet, first check your bank account or contact your credit card company, it may take some time before your refund is officially posted to your account.

If you have done this and you still have not received your refund yet, please contact us at returns@hausofdeck.com quoting your order reference number.

Exchanges

Exchanges are free. We will send you a prepaid label to return your item for your exchange. 

To request an exchange click HERE or send us an email at returns@hausofdeck.com. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. Typically this will take 3-4 days. 

The original items should be returned within 14 days of the request for exchange. If this time has passed and we have not received the original items, the value of the second delivery will be charged to the same payment method as the original. This may also be deducted upon return of the exchanged item. If the exchanged item is returned, the return methods above apply.