Gold Circle Layer Necklace Set

COVID-19 UPDATE

We are business as usual!

Due to staff shortages, high risk areas and fewer flights, deliveries on the ground are experiencing some delays. We would recommend allowing a few additional days for delivery on top of our time frames below. Do not hesitate to get in contact with us if you have any questions about your order or delivery time frame. Email us at hello@hausofdeck.com.

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We ship every order out within 2 working days of the order being placed. All orders are shipped using Royal Mail and on occasion may require a signature to accept. All orders will be shipped to the address given at the checkout. If you need to change the delivery address please email us at hello@hausofdeck.com within 24 hours of placing your order. 

UK Delivery - Standard £3

-Free UK shipping on all orders over £60.

-Delivery time frame // 3-4 working days.

ROI - Standard - £10

-Free ROI shipping on all orders over £100.

-Delivery time frame // 5-7 working days. 

EU Delivery - Standard - £10

-Free EU shipping on all orders over £100.

-Delivery time frame // 5-7 working days. 

International Delivery - £16

-Delivery time frame // 7-15 working days. 

RETURN

We accept return requests made within 14 days of receiving your order. If 14 days have gone by since this date, unfortunately we are unable to offer you a refund or exchange. After your return request is received we allow for a further 14 days for the item to be received back by us. Any late returns will not be accepted and may be returned to you. 

Shipping costs are non-refundable. 

Please take care when trying your item(s) on. To be eligible for a return, your item must be:

1. Unused, unwashed and in the same condition that you received it.
2. It must be in the original packaging.
3. Original labels/ tags must be on the item(s).
4. NO make up or tan stains.
5. NO perfume smells.

Several types of goods are exempt from being refunded:

1. Earrings are not suitable for a refund due to the nature of piercing and hygiene, unless they are faulty/ damaged.
2. Any item not in its original condition, that is damaged, worn or missing parts for reasons not due to our error.
3. Any item returned not in its original packaging, without the label/ tags on or protective hygiene strip.
4. Any item that is returned more than 28 days after delivery.

To request a refund, click HERE or go to the "RETURN AN ITEM HERE" button at the bottom of this page. Alternatively send us an email at returns@hausofdeck.com.

Keep hold of your tracking in the event there are any issues. 

REFUNDS 

Once your return is received by us and quality checked, we will send you an email to notify you of the approval or rejection of your refund. This typically takes 7 working days. 

We are a small brand and at the moment the cost of returning the items will be responsibility of the customer. 

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment, usually within 5-10 working days.

Late or missing refunds.

If you have not received a refund yet, first check your bank account or contact your credit card company, it may take some time before your refund is officially posted to your account.

If you have done this and you still have not received your refund yet, please contact us at returns@hausofdeck.com quoting your order reference number.

Exchanges

To request an exchange click HERE or send us an email at returns@hausofdeck.com. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. Typically this will take 3-4 days. 

The original items should be returned within 14 days of the request for exchange. If this time has passed and we have not received the original items, the value of the second delivery will be charged to the same payment method as the original. This may also be deducted upon return of the exchanged item.